For practices
Practice management software built in South African GP clinics
Desmed is the system that runs Desmed's own walk-in clinics, every day. Reception, the queue, vitals, the doctor's notes, the dispensary, billing and the cash-up all happen in one patient file, on iPad and Android. Now your practice can run on it too.
One patient file, from reception to the dispensary.
A visit moves through stations, and each station has its own live queue with alerts. Staff can leave notes for the next station or send a patient back a step, and the file closes at the dispensary.
- 1
Reception
Find a patient by SA ID number or register a new one. POPIA consent is captured before a file can open, and family members are linked.
- 2
Cashier
The patient pays before being seen: cash, card, EFT, split payments, medical aid or account.
- 3
Vitals
Blood pressure, heart rate, oxygen saturation, glucose, temperature, weight, height and BMI, plus a symptom screen.
- 4
Doctor
Notes, diagnoses, medicines, injections, procedures and photos, with dictation that turns speech into clinical notes.
- 5
Procedures & injections
Separate stations, each with its own queue. A procedure can be sent back to the doctor for review.
- 6
Dispensary
Medicines are handed over with printed labels, and closing the visit closes the file.
Everything a GP or dispensing practice needs, in one system.
AI clinical notes from dictation
Doctors speak and the app drafts the clinical note, the prescription lines and the referral letter for them to check and sign off. Less typing between patients, fuller notes in the record.
Sick notes, scripts and referrals with QR verification
Medical certificates, prescriptions (including chronic scripts) and referral letters are generated as PDFs. Each one carries a QR code that an employer or pharmacy can scan to check the document is genuine.
Dispensing and stock control
Stock per practice in dispensing units, age-based dosing, medication labels on Brother label printers, stock takes, expiry labels, transfers between branches, supplier orders and goods received, and an inventory log of every movement.
Billing, cashier and daily cash-up
A point of sale for consultations, medicines and over-the-counter items, with discounts, refunds, slip printers and a cash drawer. Debtor accounts with statements. End-of-day cash-up with a recount alarm and a WhatsApp summary to the owner.
Medical aid authorisations and claims
An authorisation station approves or declines medical aid visits before payment, with plan rules, pre-authorisation numbers and ICD codes captured. One claim per visit is compiled and emailed to the scheme, and scheme payments are recorded against it.
Bookings, WhatsApp and SMS
Book follow-ups at reception or when the visit closes, then confirm and remind by WhatsApp. Marketing messages by WhatsApp or SMS go only to patients who opted in, paced and within business hours.
Owner dashboards across branches
A PIN-protected dashboard with a branch league table, takings, cash-up, waiting times, staff sessions, stock and expiry risk, and exceptions that need attention.
Built for groups
Companies own practices, practices can set their own prices, staff can work across companies, and a distribution centre can supply the branches.
POPIA consent, roles and a full audit trail.
Patient records are sensitive, and every rand and every tablet should be accounted for. Desmed records who did what at every step of every visit.
- POPIA consent is required before a patient file opens; marketing consent is kept separately, per clinic.
- Every visit records who saw the patient at each station, and issued documents cannot be edited or deleted.
- An append-only log of every step of every visit, plus a ledger of every stock movement.
- Role-based access: eight station roles plus admin, operations and dashboard permissions, set per company.
- Everyone is signed out every night, and flagged patients need a daily PIN to open.
Built by doctors who use it.
Most practice software is written far from the consulting room. Desmed was built inside busy walk-in clinics in KwaZulu-Natal, where it runs every visit from the front desk to the dispensary. Features exist because a receptionist, nurse, doctor or owner needed them on a real clinic day.
- iPad and Android
- SA ID search
- Built in working clinics
Questions practices ask.
What is practice management software?
Practice management software runs the business side of a medical practice alongside the clinical record: registering patients, managing the queue, billing and medical aid, stock and reporting. Desmed covers the whole visit, from reception to the dispensary, in one system.
Which practices is Desmed built for?
GP practices, walk-in clinics and dispensing doctors, from a single practice to a group of branches. It was built for, and is used every day in, Desmed's own walk-in clinics in KwaZulu-Natal and the Western Cape.
Does Desmed work for dispensing doctors?
Yes. Dispensing is built in: stock per practice, dispensing units, age-based dosing, medication labels, stock takes, expiry tracking and transfers between branches.
How does Desmed handle medical aid?
Medical aid visits go through an authorisation step before payment, where plan rules, pre-authorisation numbers and ICD codes are captured. When the visit closes, one claim per visit is compiled and emailed to the scheme, and payments from the scheme are recorded against it.
What devices does it run on?
Desmed runs as an app on iPad and on Android tablets and phones. Data is stored in the cloud, so every station and branch sees the same patient file.
How are patient records protected?
POPIA consent is captured before a file opens, access is by role, every action on a visit is logged with the staff member who did it, issued documents cannot be altered, and all users are signed out nightly.
How much does Desmed cost?
Pricing depends on the number of practices and users. Request a walkthrough and we will show you the system and give you a quote.
Walkthrough
See Desmed in your practice.
Leave your name and number and we'll call to arrange a walkthrough of the system, from reception to cash-up.