Privacy Policy for Desmed Clinics App

Effective Date: 18 July 2025

Desmed Clinics ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our Practice Management System (PMS) app ("the App").

1. Information We Collect

a. Patient Information

• Full Name
• Date of Birth
• Gender
• Contact Information (phone, email, address)
• Medical History and Clinical Notes
• Appointments and Visit Records
• Prescriptions
• Billing and Payment History

b. Staff/User Information

• Name and Role
• Login Credentials
• Session Activity and Audit Logs

c. Device and Usage Data

• IP Address
• Device Type and OS
• App Version
• Crash Logs and Diagnostics

2. How We Use Your Information

We use your data to:

• Manage and maintain patient medical records
• Enable staff communication and coordination
• Support billing, invoicing, and prescriptions
• Improve app performance and security
• Ensure compliance with healthcare regulations

3. Data Storage and Security

We implement industry-standard measures including:

• Encryption for data at rest and in transit
• Role-based access control and secure authentication
• Routine backups and disaster recovery
• Monitoring and access logging

All data is stored on secure servers and accessible only to authorized personnel.

4. Sharing of Information

We do not sell or rent any personal information. Information may be shared only:

• With trusted service providers under strict confidentiality agreements
• When legally required to comply with court orders or government regulations
• With patient consent for referrals or specialist care

5. Your Rights

You have the right to:

• Access and update your personal data
• Request corrections or deletions
• Withdraw consent where applicable
• Request copies of your medical records (subject to applicable laws)

6. Third-Party Services

If we use third-party services such as cloud hosting or analytics tools, they are required to meet our security and privacy standards. They are not permitted to use your data for any other purpose.

7. Children’s Privacy

Our app is intended for clinical use and not directed toward children under 13 without parental or guardian consent. Data related to minors is handled in compliance with applicable privacy laws.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Effective Date." Significant changes will be communicated to users as required.

9. Contact Us

If you have any questions or concerns about this policy, please contact us at:

Desmed Clinics

📧 Email: desmedinc@gmail.com
📞 Phone: 067 907 6787